Refund policy


Refund & Returns Policy

At ALO, we want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Have all original tags and packaging attached

  • Not show signs of washing, damage, stains, or alteration

Items that do not meet these requirements may not be accepted.

Sale Items

Items purchased during a sale or promotional period are final sale unless the item is defective or we sent you the incorrect item.

Exchanges

If you received the wrong size, you may request an exchange within 14 days of delivery, subject to availability.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photographs of the item.

Once verified, we will arrange an appropriate resolution, which may include a replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method.

Please allow your payment provider additional processing time for the refund to reflect in your account.

Non-Refundable Items

We cannot accept returns for:

  • Items that have been worn or washed

  • Items damaged after delivery through customer use

  • Items returned outside the applicable return period

  • Items without their original tags or packaging

  • Final-sale items, except where required by applicable law

How to Request a Return

To request a return or exchange, contact us with:

Order number:
Reason for return:
Photographs of the item (if applicable):

Our team will provide the next steps once your request has been reviewed.

Important

This policy does not limit any rights you may have under applicable South African consumer-protection laws.

ALO reserves the right to assess returns and refunds in accordance with this policy and applicable law.