Shipping Policy

At ALO, we’re committed to getting your order to you safely and as quickly as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Once your order has been dispatched, delivery typically takes:

South Africa: 2–5 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, peak periods, or circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping option available.

Any applicable free-shipping promotions will be clearly stated on the website.

Order Tracking

Once your order has been dispatched, you will receive your tracking information via the contact details provided at checkout.

You can use the tracking information to monitor your delivery.

Incorrect Address

Customers are responsible for providing accurate delivery information at checkout. ALO cannot be held responsible for delays or additional costs caused by an incorrect or incomplete delivery address.

Delayed or Lost Orders

If your order has exceeded the estimated delivery period, please contact us so that we can assist with tracking your parcel.

If your parcel is confirmed as lost by the courier, we will work with the courier to resolve the matter.

Contact Us

For any shipping-related questions, please contact our customer support team through the contact details provided on our website.

ALO — Shop with confidence.